Last Updated: February 27, 2025
Last Updated: February 27, 2025
Introduction
Easy Steps Physiotherapy ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
We are registered with the Information Commissioner's Office (ICO) as a data controller and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
Who We Are
Easy Steps Physiotherapy,
The Greenwich Centre,
12 Lambarde Square, London, SE10 9GB
Email: contact@easystepsphysio.co.uk
Data Protection Officer: Hemalatha Sivachandra
Data Protection Officer:
Hemalatha Sivachandra
ICO Registration Number: C1587324
Information We Collect
For Patients (Including Children) and Their Parents/Guardians
Personal Identifiers: Name, date of birth, gender, address, telephone number, email address
Health Information: Medical history, diagnoses, treatment plans, progress notes, referral information, reports from other healthcare providers
Financial Information: Payment details, insurance information
Appointment Information: Dates, times, attendance records
Communication Records: Emails, text messages, telephone conversations relating to care
For Website Visitors
Technical Data: IP address, browser type and version, operating system, referral source, pages visited, time and date of visits
Contact Form Data: Information you provide when completing contact forms on our website
How We Collect Your Information
We collect information directly from you when you:
Register as a patient
Complete our intake forms
Attend appointments
Contact us by phone, email, or our website
Pay for our services
We may also receive information about you from:
Other healthcare professionals (with your consent)
Insurance providers
Parents or legal guardians (for children under 18)
Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: Processing necessary for the performance of our contract with you to provide physiotherapy services
Legal Obligation: Compliance with legal requirements such as maintaining medical records
Legitimate Interest: To manage our practice effectively
Consent: Where you have provided explicit consent for specific purposes
Special Category Data: Health information is processed for the provision of healthcare and treatment under the care of a health professional
How We Use Your Information
We use your information to:
Provide physiotherapy assessment and treatment
Manage your appointments
Process payments
Communicate with you about your care
Maintain accurate and up-to-date patient records
Refer to other healthcare professionals when necessary (with your consent)
Fulfil our legal and regulatory obligations
Improve our services
Data Retention
We retain patient records for:
Adults: 8 years after the last treatment
Children: Until the patient turns 25 years old, or 8 years after the last treatment, whichever is longer
This is in accordance with NHS best practice guidelines and our professional body requirements.
Contact Us
For questions about this privacy policy or to exercise your data rights, please contact:
Easy Steps Physiotherapy
The Greenwich Centre,
12 Lambarde Square, London, SE10 9GB
Email: contact@easystepsphysio.co.uk
Phone: 078 591 08657
contact@easystepsphysio.co.uk
074 156 13990
Copyright © Easy Steps Physiotherapy 2025. Site by KM
contact@easystepsphysio.co.uk
074 156 13990
Copyright © Easy Steps Physiotherapy 2025. Site by KM
contact@easystepsphysio.co.uk
074 156 13990
Copyright © Easy Steps Physiotherapy 2025. Site by KM